Call Center Representative

Essential Functions and Responsibilities

• Deliver excellent customer service while interacting with patients, their caregivers, and other guests of The Achievable Foundation.
• Answer incoming telephone calls in a prompt and courteous manner, and handle each call appropriately. • Obtain and enter all essential information needed to complete a scheduled appointment, accurately.
• Verify patient’s insurance prior to scheduling an appointment.
• Update and modify patient demographic information in Success EHS as needed.
• Obtain and route messages for department personnel.
• Provide accurate and consistent information regarding the services at The Achievable Foundation.
• Maintain confidentiality and security of Protected Health Information.
• Handle and resolve customer complaints with tact and diplomacy.
• Work effectively and cooperatively with other departments and staff.
• Perform other general office duties as needed.